After you contact the shipper, UPS works with them to search for the package (see the process listed in next section).If your package’s status shows a missing delivery, your first step is to contact the shipper.If no InfoNotice is present, it means the package either hasn’t been delivered or has been lost or misplaced. If the package couldn’t simply be left, the tracking status will show UPS InfoNotice was left.
This means you either signed a signature release for your address allowing drivers to leave packages unattended, or the driver found a safe place to leave it. If the UPS driver completed the delivery, then the package’s tracking status will show that it was delivered. You’ve decided that your missing UPS package was lost, and you want to pursue the issue with UPS. You’re the Recipient of a Missing UPS Package.
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